Orders
How can I contact Alsunu?
Email info@alsunu.com. Include your order number for order questions so we can help faster.
Can I change or cancel my order?
Email us as soon as possible. We process orders quickly, so change and cancellation requests are easiest to handle within 12 hours of ordering. After that, you can still return the item once it arrives.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club, plus PayPal, Apple Pay, Google Pay and Shop Pay.
Can I pay in my own currency?
In most countries, prices and checkout are shown in your local currency automatically. In countries where local-currency checkout isn't available, prices are shown in US dollars.
Shipping
Where do you ship?
We ship to the United States and many other countries. Shipping is free on orders over $80 (or the local equivalent), and a standard shipping rate applies below that. See the shipping page for details.
When will my order be processed?
Orders are processed Monday to Friday within 1 to 3 business days, then ship shortly after. We don't process or ship on weekends or public holidays.
How long does delivery take?
Delivery usually takes 7 to 14 days after your order ships. You'll get an email with a tracking number.
Will I pay taxes or import duties?
Any applicable sales tax is calculated at checkout from your shipping address. For orders outside the United States, your country may charge import duties or taxes on delivery.
Returns and refunds
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unused, in the same condition you received them and in the original packaging, with proof of purchase. Email info@alsunu.com first; if your return is accepted, we'll send a free return shipping label and instructions. Some items can't be returned, so please read the Return Policy for the full details and exceptions.
What if my item arrives damaged, defective or incorrect?
Please check your order when it arrives and email info@alsunu.com right away with your order number and clear photos of the issue. We'll make it right as quickly as possible.
When will I receive my refund?
Once your return arrives and is inspected, we'll let you know if it's approved. Approved refunds go to your original payment method within 10 business days; your bank may take a few more days to post it.