Frequently Asked Questions (FAQ)
How can I contact Alsunu?
You can email us at info@alsunu.com or call +44 7360 278388 — our support team will be happy to assist you with anything you need.
Do you ship to the United States?
Yes — Alsunu ships to addresses across the United States. Free shipping applies on U.S. orders over $100.
Can I change or cancel my order?
We aim to process orders as quickly as possible. Any change or cancellation request must be made within 12 hours of placing your order.
Requests made after this period cannot be guaranteed. Once your order is delivered, it can still be returned according to our return policy.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed Monday to Friday.
Processing time is 1–3 business days, and your order ships shortly after processing.
Please note: orders are not processed or shipped on weekends or public holidays.
How long will it take to receive my order?
Delivery times vary depending on your location. Once your order ships, you'll receive an email with a tracking number so you can follow its progress.
Will I be charged customs or taxes?
All prices displayed on our website are in USD. Any applicable sales tax is calculated at checkout based on your shipping address.
How do I return an item?
To initiate a return, please contact us at info@alsunu.com and our support team will guide you through the process. See our Return Policy for full details.
What if my item arrives damaged, defective, or incorrect?
If you receive an incorrect, missing, or defective product, please contact us immediately at info@alsunu.com and include:
- Your order number
- Clear photos of the issue
We will resolve your case as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method. If you don't see the refund after a few business days, please contact your bank or card provider, as posting times can vary.